2. 柜员及客户服务 Scope of Role: Assist BOSM to manage the branch’s operations, counter transactions and cash on daily basis, which include: operations and compliance management; the maintenance of the highest service quality to clients; cross-sell, referral and other business target achievement. Provide a consistent and high level of service when in contact with all clients, to be courteous, diplomatic, professional, helpful and sensitive to meet individual client needs while complying with overall, service, operational & compliance policies of the bank. Selection Criteria: ? A university degree with 1-2 years of related banking experience is preferred ? Strong sense of services and responsibility and with client oriented. ? Excellent interpersonal, communication and problem solving skills with general knowledge of the bank and its business. ? Good team player, optimistic, presentable and sociable. ? Good command of both spoken and written English and Mandarin.